When should I call 9-1-1?
You should call 911 if you have situation requiring immediate action by emergency responders or have a situation in which there is an imminent threat to life or property.
• report a traffic accident
• report a fight in progress
• report a serious illness or injury that requires immediate medical attention
• report suspicious activity in progress
When should I not call 9-1-1?
You should not call 9-1-1 to report a situation that does not require immediate action.
• to ask for a phone number – that is what 411 is for
• to report a vandalism or theft after the suspect is gone
• to report your neighbor’s dog getting into your garbage
• as a joke (from a pay phone for example)
We are required to send law enforcement to any land line hang up call or any call where a person will not (or cannot) verbally respond. We will also try to send law enforcement to the general area of a cell phone call. It is a criminal offense to intentionally abuse 9-1-1!
Why do dispatchers ask so many questions when I call 9-1-1?
Emergency dispatchers need to rapidly obtain accurate information so they can send emergency responders to a scene. Callers will be asked: Where, What, Who, When and maybe Why.
Do you know my location when I call 9-1-1 from my cell phone?
That depends on several factors including the location of cell phone towers but most often we cannot pinpoint your exact location but only locate you within a several block or several mile radius. Therefore it is important for you to give as accurate a description of your location as possible.
How do I get in touch with a certain deputy?
Home phone numbers of off duty officers will not be given to the general public. If the deputy is working, they will be dispatched to your location or they may call you if a phone number is available. If you need to speak to a certain officer, please refer to our Deputy Information on the home page. There you will have access to their direct office number and their e-mail address.